FAQ | ORBIT COLLECTIVE

I received the wrong item in my order, what should I do now?

Please send an email with your order number and a photo of the incorrect item we sent you to info@orbitcollective.com. We will immediately send you the correct item with a prepaid return label so that you can return the incorrect item.

How long will it take for customer service to respond?

You can expect a response within 1-3 business days. Our customer service team works Monday-Friday.

I would like to change/ edit my order, how can I do that?

Unfortunately, we can't edit an order once it has been placed. However, we can try to cancel your order before it ships so you can place another order with all the items you want. Please email your order number to info@orbitcollective.com to cancel your order.

My tracking information says my package was delivered but I still haven’t received it, what do I do now?

On some occasions, the courier service may deliver your package late. Please wait one business day to see if this is the case. If you have waited a sufficient amount of time, please email info@orbitcollective.com for further instructions. Please note that once the package is in the care of the courier, delivery is their responsibility. We cannot guarantee any courier as their schedule, work ethic, employees and delivery are completely out of our control.

What’s the best way to find out about new and/or restocked items?

The best way to stay tuned is to follow us on our Instagram and sign up for our mailing list.

What’s the best way to wash my Orbit Collective clothing?

For the best care, we recommend washing on cold, or warm and tumble dry or hang dry. Also refer to the wash label for specific instructions on how to wash a specific item.

Who is responsible for International Taxes and Duties charges?

Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately we have no control over this.